The Template Appointment
Template is a crucial step that allows our team to finalize the project’s evaluation. Our technicians do more than simply measure. They must evaluate the complexity to access the site, the particularities that are present in your environment that could potentially impact installation, and determine subtle yet essential needs for your unique project (ex.: seam positionning).
For a successful appointment, here are the important elements to plan prior to our technician’s arrival:
To see our technicians in action, check out this video!
The Installation Appointment
The installation is the final step of the process. Finally, you will have a more functional space!
DURING THE WINTER, heat is crucial for installation. Ensure that the space is heated at least 24 hours prior, and for at least 24 hours after installation.
During any season, here are the important elements to take care of before our technicians arrive:
To see our technicians in action, check out this video!
Technician Schedules
Approximately a week prior, our logistics team sends a date for your appointments. It is important that you remain available ALL DAY on the day of said appointments.
An appointment reminder is sent 72 hours prior. The day before, the approximate ARRIVAL TIME is sent, however this is a guesstimate that can vary, as the technician’s schedule can change depending on several variable factors that are beyond anyone’s control (how previous appointments go, road conditions, etc.). For this reason, our technician will call you 15 to 60 minutes prior to arrival on the day of the appointment.
AFTER WE LEAVE
You can reconnect services (gas, electricity), install food grinder supports, faucets, dishwasher, stove/cooktop, the sink (if you have a drop in sink), and any other pertinent accessories. Any silicone finishing between the countertop and the wall, above a stone backsplash or around a drop in sink is to be done by the customer. Our technicians ensure that the space is left in a broom clean condition, however residual dust/mud/snow is to be expected as the installation site is considered an active construction zone. Thorough cleaning can be done after our departure.
If you have an undermount sink, you must wait 24 hours before reconnecting the plumbing to allow the required time for the adhesive to cure and offer optimal hold.